Charlotte did my hair and makeup as well as my mom's and my sister's and we were all really pleased with how they came out! I had a trial in advance and she really listened to what I wanted. She took lots of pictures so she could replicate it exactly. I am also a bit of a germaphobe and wanted to use some of my own makeup, which she was completely okay with and was so patient and thorough answering my questions about using some of my own makeup. On top of everything else - you have to remember that whoever you hire for hair and makeup is going to be a big part of the day because you spend many hours with them, and Charlotte is just such a lovely person. We really enjoyed talking with her and having a fun morning while she made us beautiful for the big day! I highly recommend her.